Subway customer ‘sickened’ after finding dead earwig in her sandwich

A woman has said she feels "sickened" and "disgusted" after finding a dead earwig in her Subway sandwich.

Maryam Khan, 21, from Derby, made the shocking discovery as she tucked into the sub she bought from the American sandwich chain's branch at East Midlands Designer Outlet, in South Normanton.

She said she found the insect in her veggie patty foot-long sub as she sat down with her family in the food court at around 3.45pm on Sunday, October 25.

Maryam, who lives in Mackworth, Derbyshire, described herself as a "loyal customer", but now says she will never visit a Subway again after what happened.

She told DerbyshireLive : "Seeing this in my food made me feel sickened and disgusted.

"A couple sitting next to us watched as we pulled it out of our sub.

"They were so disgusted that they spat their food out.

"A hair is bad enough, but an insect is not acceptable at all.

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"I have always been a true loyal customer to Subway, as have my family, but I will never visit any Subway store again."

Maryam said she was also left furious by the length of time it took for staff to give her a refund for the two subs she collected after ordering online.

She added: "We were made to wait 45 minutes for a refund because the manager could not do it as I ordered online and paid with PayPal.

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"All the staff did is refund us and give us two new subs, which we definitely won't be eating."

Subway has confirmed the earwig was found in the lettuce of Maryam's sandwich, and said suppliers of which have been notified of the issue.

A company spokesperson said: "The East Midlands Designer Outlet store holds a food safety rating of five (very good).

"All Subway stores are owned and operated by independent franchisees, who we expect to maintain high food safety standards and serve products to guests' satisfaction.

"We have investigated Ms Khan's account and can confirm that the foreign object was an earwig which was found in the lettuce, the suppliers of which have been notified.

"The store ensured that the guest received a full refund for her meal as well as immediately replacing these with two new freshly-made subs; due to the order being placed in advance online the refund had to be handled via PayPal and was fully processed within two hours of the guest's visit."

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