Poundland customers have been left feeling 'humiliated' due to their festive till announcements.
The automated voice overs haven't received a warm welcome this season from all their shoppers, and some shoppers are fed up.
The national chain added a twist to its self-serve tills this Christmas, with the automated voice replaced by Father Christmas.
One customer was mortified after the till announced their card was declined and rejected before singing, reports the Mirror Online.
A video of the new addition to the software has gone viral, with some viewers criticising the alert.
In it, Father Christmas can be heard warning: "Card not accepted, is it on the naughty list?"
"Because I'm checking it twice, I'm going to find out whose naughty or nice," before singing: "Santa Claus is coming to town."
On Twitter, one woman complained: " Your tills are incredibly embarrassing!!
"Shouting out my card was declined over and over. How discreet for your customers. Not.
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"All because I needed to transfer my money to the correct account, the whole shop thought I couldn't purchase.
"Not happy one bit. Merry Xmas."
A video of the festive till alert was uploaded to TikTok and has been viewed nearly 150,000 times.
The caption on the video reads: "So guys, I accidentally used the wrong card so it got declined – listen to this self checkout machine.
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"OMG I'm absolutely screaminggggggg.
"Narrrh, I'm actually emailing Poundland HR, how f****** embarrassing."
TikTok users said it was 'embarrassing' and another said they work at the chain and it haunts them.
A Poundland spokesman told The Mirror: " Santa took time out of his very busy schedule to do this.
"How can anyone be a grinch about Santa?
"Our seasonal checkout voices from Elvis to Yoda are part of what makes Poundland, Poundland.
"We haven’t lost our sense of humour despite this being an unusual year."
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